Is The RV Wingman singing a new Tune?


The RV Wingman recently returned from Elkhart, Indiana with a new perspective on the RV Industry and the small town that so many RV Manufacturers call home. In this monologue, he suggests that we can all benefit if we are open to changing our minds. It’s not easy but it can be done. Let us know what you think. Post your comments or call and leave a voicemail 24/7 at 1-330-Wingman.

For more info on The RV Show USA:

We give away $600 in Amazon Gift Cards every week to those on our Email list. Easy subscribe. No spam. Remove yourself if you ever want to. You must be on our Email list in order to win the Amazon Gift Card giveaway:

Subscribe to our free RVing Newsletter, RV Travel, posted online weekly since 2001. Easy unsubscribe if you don’t like it. No spam (ever).


26 replies
  1. TheLensGuy
    TheLensGuy says:

    Sir, I prepared a one page respond to your video here. But since I had to turn it off after only two minutes. Because I just could not stand watching anymore. I will limited this to a much shorter response. You sold out. You just (may) don’t know it yet. I like you and most human beings will tell our self’s want we want to hear. And I have sold out a few times in the sixty one years of my life. But I don’t think I have caused the damage that you have by selling out. But to be fair maybe that’s just me telling my self what I want to hear. I’m on my second new RV at extreme cost to me in the last six months because of water leaks destroying the wood structures they are made of. If only the RV industry would have educated me that when you buy a new RV using it in a desert environment where it only has an annual rain fall of .05 inches per year will make you a happy camper. I would have listened. Most of my life I would say God help me. Or God help us. This time due to my respect for your YouTube broadcast. I won’t take that approach. You have helped to make it abundantly clear just how much we as new RV owners are on our own. But I will say God if only you would have let me be at the show with him…..

  2. RV Vacation
    RV Vacation says:

    We just turned 8000 miles on our 2018 Jayco Eagle 5th wheel (affectionately known as "our junk Jayco).

    Does that make me an expert, I think not so, I'll let the readers decide from our experience.

    Our issues are not with Jayco proper but with dealership(s), warranty's, and the mfg of the appliances installed by Jayco.

    Our RV had to be returned for repairs the very week we took it home. (Do not think every dealership inspect what they sell.) 7 weeks after returning the RV to the dealership we were able to take it home, barely in time, for our trip south(we're snowbirds☺.

    1800 miles later, we needed to "self repair" two issues that reaccured. Two hours after we turned on the main TV (Furrion) we were at Walmart buying a new one and it ain't Furrion.

    On our return trip north, the electric fire place (Furrion) smelled of burning plastic. Pictures of burned componets and explanation sent to Furrion got me a response to call Jayco for warranty service. I didn't notify Furrion for warranty service, I wanted Furrion aware of the problem with burnt componets

    Fireplace has since been replaced (by me) and it ain't a Furrion.

    Just this past August (RV, now 1 year old) I replaced the connecting hoses for the two propane tanks because of cheap crimped on fittings. Not sure who made that junk.

    Did I mention the temperature control/readout on our refrigerator doesn't function without frustration?

    As for the RV, it pulls like a dream and we find it very comfortable for extended travel.

    BTW we bought the Jayco because it came with a two year warranty. A warranty that will cost us hidden dealership/service fees (not covered) like "tech" travel time (x 2 techs + every trip for parts) but my favorite, is the not covered "diagnostic charges", even when you tell the dealership the very problem you'll likely have this charge and, the dealership can charge what they wish. Found this out because of the refrigerator.

    FYI Camping World notorius for diagnostic charges. 😉

    Least not forget, shipping charges for parts or if a warranted item need returned to the mf. Also leaves you without the item til it's returned.

    Some shipping charges will be covered but expect out of pocket expenses to be reimbursed "if" the problem is covered by warranty.

    Oh…. and don't think you're gonna be able to just pull in for service and for goodness sake don't think you'll get your RV back in a timely fashion, especially if you seek repair/service, from a different dealership.

    Of course, because I'm able and do my own repair/service……. I've violated any and all warranties.

    One last thing, do not let the word "techs" full you. No offence, but I've seen and talked to enough "techs" I choose to violate the warranty and do my own work.

    Suggestion, RV mfg should not be concerned with "consumer education". Mfg should be concerned with PROPER "tech" training and I do not mean "on the job training" paid for, by the consumer.

  3. The Chronicles of Maintenance Man
    The Chronicles of Maintenance Man says:

    The dealer is the middle man between the consumer and manufacturer. I've had bad experiences from direct contact with a specific manufacturer that I won't mention. I've had literally years of massive bad experiences from a major dealer network regarding warranty service or inability/unwillingness to provide such. Our recent dealings with the middle man (2015 to 2017) were the worst in over 30 years of RVing. There's not enough room to list the horrors they, yes They caused. Note, we are not rookies having purchased eight new units. We understand there will be kinks to work out with a new unit, I usually fix most myself having worked as an industrial maintenance tech for over 40 years. This particular Camping dealership nearly caused us to give up what was our favorite life activity. Only the grace of God got us out of that misery and near unrecoverable financial loss having purchased from them what was to be our retirement unit. Many thanks to Winnebago Industries for working with us in undoing the damage caused by this unscrupulous manufacturer and horrible dealership. We are now very happy with our Winnebago Sunstar

    RU JEEPN says:

    You didn’t even have the balls to look at the camera once while suddenly changing your tune & blaming the consumer for the crap the RV manufactures put out today???Seriously? Read your manuals, do the maintenance required? Kinda hard to keep up on maintenance when your brand new rig spends 6 months in a repair shop & you’re lucky if the actual repairs get done. Or if your rig comes back worse then it went in. Oh boy, l be back tomorrow to elaborate on this crock of bull.

  5. Tom Deters
    Tom Deters says:

    There's more education coming in the RV Business for the end user. The dealer where I work at has "New Owner Clinics". On the manufacturing end "Spartan Chassis" has classes availible to their customees.

  6. den s
    den s says:

    My opinion the age group of rv buyers are retired people in there 60's or 70's who cant or wont crawl around on and under there rv;s doing maintenance .It's hard to do these tasks .I know because I'm one of them .I had a 21ft heartland trailer and ended up selling it because it was hard to climb on the roof and crawl under to fix things .The repair shops say well it will be weeks or months before they can get to you ,so things get neglected then they turn in to real problems. RV's can be a real money pit and if you have ever owned one you know that .I think the dealers can do a better job of customer care if they really wanted to . They love to sell you one but fixin it well another story .

  7. Ray Bonecrusher
    Ray Bonecrusher says:

    I understand that a lot of problems are due to not doing the maintenance and common care required to keep a RV running and is the responsibility of the owner. I also know that the dealers are the ones that directly ruin the manufactures reputation. Most owners would be happy if they could get their RV repaired in a reasonable amount of time. Big dealers have a hard time keeping up with repairing units they sell. If it takes weeks to get repairs completed, how is the customer going to feel. If the manufacture isn't setting standards for a dealership and making sure that they do their do diligence of customer satisfaction, then the manufacture is as guilty as the dealer in not caring about the customer once you have his name at the bottom line of the purchase order. The weakest link in a chain will determine the strength of the entire chain. The manufacture buys the products and then puts the units together and then a dealer will sell them to a customer. (Where is the weak link.)? It always come down to the dealer and promises made by sales. I'm lucky that I have had good luck over the years with the dealers I've done bus0iness with, I have walked out of a few offices over the years because of poor salesmen on the lot. I do my homework before I walk in the door and I know what I want before I look and I check pricing before I sign on the dotted line.

  8. Laurence
    Laurence says:

    What the RV industry needs to do (and you did not get any sponsorship from them somewhat telling ) is to spend some cash in educating their buyers give a orientation class say 4 hrs to every buyer about the different components . Not just that walk through one hr and say goodbye from the dealership.

  9. Janice Crockett
    Janice Crockett says:

    Well, if the dealers would invest a little time and money in educating the RV buyers on what needs regular maintenance, the correct way to do the maintenance, and the proper products to use for maintenance, more owner maintenance might be done in a timely manner. They rush you through to get you out the door and across the curb. That's it! And the manuals are basically useless when it comes to regular maintenance. I have read mine from cover to cover and feel braindead, tired, overwhelmed and almost sorry I agreed to buy the thing.

  10. ronnie cardy
    ronnie cardy says:

    Think lots of the bad things happens to be the Dealership where you buy them most dont care after they sell it to you. I bet they don't make a lot on warranty work is where the problem is at

  11. Bobby Paluga
    Bobby Paluga says:

    Seems to me that the biggest problem is the huge difficulty in getting repairs done. Unrepaired units sitting at the dealers shop for months waiting parts, mechanics time, the manufacturer to OK warranty repair. Secondly, the entire financing fiasco wherein owners cannot simply pay for the RV rather than being forced into financing the unit so the dealer can get their kickback for the bank.

  12. Auburn 1981
    Auburn 1981 says:

    RV builder does a O/K job but the dealer is what really gives a bad name to the bushiness on how they treat customer. The dealer is out to get every center from the customer.

  13. Mustang
    Mustang says:

    You've been commenting that we consumers have been in need of training. You know of one such teacher showing us RVs the ropes. Mr Cannon Combs. Now we have you to help us understand the manufacturing side from an inside perspective, a view few have seen. This will be great info to all of us in the RVing community who choose to listen. I know I do.
    Communication is the key to happiness, not whining about something wrong. This world is not perfect and neither is it's people. But I strive to be better each day. And thanks to you, your show, and others like Cannon Combs, I can be by listening to each of these and voicing my opinion in a positive light.
    Thank You Wingman for this new perspective. Thank you and the Graffics girl, Mrs Katie for all your doing to help the RVing community to get better and understand how to be better.
    Love your show. Waiting patiently for my opportunity to visit Big Chief and hopefully sake your hand and have further conversation in person.
    To all those back home of my home state, Texas, Have a Blessed day, and Blessed future

  14. Jim Knoch
    Jim Knoch says:

    Thinking about your comments about the RV manufacturers … Don't you think they (the manufacturers) would come out ahead on customer service and saving money on dealing with consumer problems if they would sponsor RV education classes around the country? An educated RV'er would be more likely to handle the RV systems without problems if they knew how they were supposed to work in the first place. As an engineer, I often study how things/systems work, and I'm never afraid to ask questions. Once I understand the functionality or process, I "own" it, know how to operate it and can take care of it as needed. Unfortunately, I read and hear about all these folks getting an hour or so PDI and out the door, then nothing but gripes about the RV, dealership, or the manufacturer. I am guilty of not asking questions on one item in my RV, the radio! I could turn it off and on and tune the stations, but I had no idea why it was turning itself on at midnight, I spent some time re-reading the owner's manual and learned how to set it up to stop that feature. Obviously not the Manufacturer's, or dealer's fault … my ignorance.

  15. Still Dreamin
    Still Dreamin says:

    Wingman, sorry you lost me at 75-80% of problems manufacturers encounter were due to owners no reading the manual or doing their maintenance… Whether they said it or you said it, I have a hard time believing it. Go to Social media. Go to the Forums. There, you will get a more accurate depiction of problems RVers face and it's not because they didn't read a manual or do their due diligence on required maintenance.

  16. Samuel Theis
    Samuel Theis says:

    I think that you have a big point. I think better owners' manuals would help owners be better. While my experience is slanted by being limited to Rockwood campers (popups, Mini Lites, and Ultra Lites), the owner's documentation consists mostly of a bunch of manuals for the appliances that are included and one generic manual for the camper. By the time that you bypass the boilerplate legalese and the junk in other languages, there are few pages devoted to useful information. It would seem that if I am buying something that is similar in cost to an automobile that the owners manual should be more similar to those included with automobiles. I think that diagrams showing locations of hidden components should be included because they can vary widely. Also nice would be some wiring diagrams.

  17. Steve G.
    Steve G. says:

    I agree about the owner taking ownership when it comes to owning an RV. But don't forget the issues that owners experience at time of sale with items that need to be fixed. The new owners concerns are acknowledged and receive promises and it takes weeks and even months to be repaired while the clock on their warranty is ticking away.

    Education is great, but quality control from the factory is still the top issue. I hope you dont lose sight of that as you enjoy the the vision of bright shiny new toys…that is how the consumer feels at purchase too….

  18. Roy Davis
    Roy Davis says:

    Many of us grew up being taught how to maintain our cars/trucks, yet people still don't do it. Yet how many of us grew up learning how to maintain a RV? I was fortunate that I was. My dad had us helping and explained the need for things like repacking bearings, cleaning the AC filters, winterizing, checking tires and all the little stuff. Education like morality only works when it's used.


Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *